Simura support

Simura is developed by Cubit Vault LLC. If you have a question or something isn't working, email us at [email protected]. We aim to reply within a few days. Emailing from the address on your Simura account helps us find it.

Signing in

When you sign up, we email you a 6-digit verification code, which expires after an hour. If it doesn't arrive, check your spam or promotions folder, then tap Resend code in the app. Forgot your password? Tap Forgot password? on the sign-in screen and we'll email you a 6-digit code to set a new one.

Linking a bank

We use Plaid to link bank accounts. Plaid handles your bank login, so we never see or store it. You can unlink a connected account at any time from inside the app. If a connection stops syncing, reconnect it in the app, or email us and we'll take a look.

What happens to my data

We don't sell your data, and we don't use advertising trackers. The service providers we use to run Simura are listed in our Privacy Policy.

Deleting my account

In the app, go to Settings and tap Delete my data. Deletion happens right away and is permanent. If you can't use the app, email us and we'll handle it. See how to delete your account for the full details, including what's deleted and what's kept.

Cancelling a subscription

Paid plans aren't available yet. Once they are, you'll cancel wherever you subscribed: the App Store, Google Play, or on the web.

For the fine print, see our Privacy Policy and Terms of Service.